Privacy Policy

1. Information We Collect

We may collect personal information that identifies you as an individual or relates to an identifiable person. This includes, but is not limited to:

• Full name

• Address

• Email address

• Phone number

• Health-related information

• NDIS details

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Information may be collected:

• Directly from you, such as when you complete forms, sign up for services, or contact us.

• Indirectly, through your interaction with our website (e.g., cookies, browser data, IP address).

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2. How We Use Your Information

The information we collect is used to provide high-quality, personalised services and improve our operations. This includes:

• Tailoring services to your individual needs

• Managing our relationship with you

• Responding to enquiries or feedback

• Conducting internal business processes (e.g., audits, analytics, compliance)

• Fulfilling legal and regulatory obligations

• Any other purpose with your informed consent

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3. Sharing Your Information

We do not sell, rent, or lease your personal information. Your data may be shared only:

• With trusted third parties and service providers that support our operations (e.g., IT providers, hosting services), under strict confidentiality agreements

• When legally required to comply with Australian laws or lawful requests

• To protect the rights, property, or safety of My Way Collective, our clients, or others

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4. Data Security

We take all reasonable precautions to protect your personal information. Our security measures include:

• Secure server infrastructure

• Encrypted data transmission

• Firewalls and restricted access protocols

• Regular data audits and compliance reviews

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Rights

You have the following rights regarding your personal information:

• Access – Request a copy of the information we hold about you

• Correction – Request updates to incorrect or incomplete data

• Deletion – Request we delete your personal information (subject to legal and operational exceptions)

• Restriction or Objection – Ask us to restrict or stop processing your data

• Data Portability – Request a copy of your personal information in a portable format

To exercise any of these rights, please contact us using the details below.

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6. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. All updates will be posted on this page with a revised "Effective Date." We encourage you to review this page periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please get in touch:

📧 Email: hello@mywaycollective.com.au
📞 Phone: 1300 884 193