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Have Your Say

Your voice matters. Your feedback shapes us.
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At My Way Collective, we are committed to continuous improvement—and that starts with listening.
We believe that every participant, family member, team member, and stakeholder has the right to be heard. Whether you want to share a compliment, suggest a new idea, or raise a concern, we welcome your feedback with open hearts and open minds.
We understand that speaking up isn’t always easy. That’s why we offer multiple ways to have your say—confidentially, safely, and without fear of judgement or consequence.

Ways to Provide Feedback

🗣️ Talk to Us Directly
Your support coordinator or program leader is always happy to hear your feedback. You can speak to them in person, over the phone, or during your check-ins.
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💬 Submit an Online Feedback Form
Use the below form to share compliments, suggestions, or complaints. You can choose to remain anonymous if you wish.
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📧 Email Us
Send your feedback to: hello@mywaycollective.com.au
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📞 Call Us
Prefer to talk? You can call us directly on: 1300 884 193
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📬 Post a Letter
Send your feedback to:

My Way Collective
Suite 1750,
17 Gould Road,
QLD 4006
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What Can You Tell Us About?
  • A great experience with our team
  • Suggestions for improving our services
  • Something you’re unhappy about
  • A concern about safety, conduct, or accessibility
  • Anything else that matters to you
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What Happens Next?
Once we receive your feedback:
  1. We will acknowledge it within 48 hours
  2. If it’s a concern or complaint, we will work to resolve it as quickly and respectfully as possible
  3. If you choose to stay anonymous, your privacy will be respected
  4. We will keep you updated throughout the process and provide a final outcome where appropriate
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Your Rights Are Protected
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You will never be penalised for raising a concern.

You have the right to access an advocate, and to contact the NDIS Quality and Safeguards Commission if you’re not satisfied with the outcome of your complaint.
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NDIS Commission:
📞 1800 035 544
🌐 www.ndiscommission.gov.au
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We’re Committed to Doing Better
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All feedback—big or small—helps us improve the way we deliver support. It helps us strengthen our governance, train our staff better, and ensure that your experience with us truly reflects our values of flexibility, inclusion, community, empowerment, and respect.
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So go on—have your say. We’re listening.
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