Question 1

Do you provide NDIS services in Ipswich?

Accepted Answer

Yes. My Way Collective provides NDIS services across Ipswich and surrounding suburbs including Springfield Lakes, Ripley, Redbank Plains, Bellbird Park, Goodna, Yamanto, Silkstone and Raceview. Our team supports participants with Support Coordination, Specialist Support Coordination, Psychosocial Recovery Coaching and assistance connecting with trusted local providers.

Question 2

Do you provide NDIS services in Logan?

Accepted Answer

Yes. We support participants across the Logan region including Springwood, Shailer Park, Daisy Hill, Logan Central, Browns Plains, Crestmead, Kingston, Beenleigh and surrounding suburbs. Our team helps participants navigate their NDIS plans, coordinate supports and connect with services that support independence and community participation.

Question 3

Do you support participants across South East Queensland?

Accepted Answer

Yes. My Way Collective supports participants across South East Queensland including Ipswich, Logan, Brisbane and surrounding communities. Depending on participant needs and location, services can be delivered in person or remotely to ensure consistent support and coordination.

Question 4

Do you provide services in Brisbane?

Accepted Answer

Yes. Our team works with participants across Brisbane and surrounding suburbs. We assist participants in accessing NDIS supports, coordinating services and connecting with trusted providers to ensure their plans are implemented effectively.

Question 5

Can you support participants in regional areas?

Accepted Answer

Yes. Where possible, our team works with participants living in regional communities across Queensland and New South Wales. Depending on location, services may be delivered remotely or through a combination of in-person and virtual support to ensure participants can access the assistance they need.

Question 6

Can services be delivered remotely if I live outside your main service area?

Accepted Answer

Yes. Some services such as Support Coordination and Recovery Coaching can be delivered remotely via phone or video appointments. This allows participants who live outside major metropolitan areas to still access guidance and coordination support.

Question 7

How do I know if My Way Collective services my suburb?

Accepted Answer

If you are unsure whether we service your suburb, you can contact our team to discuss your location and support needs. My Way Collective supports participants across a wide geographic area and will always aim to connect individuals with appropriate supports where possible.

Question 8

Do you provide NDIS services in the Macarthur region?

Accepted Answer

Yes. My Way Collective supports NDIS participants across the Macarthur region including Campbelltown, Camden, Narellan, Mount Annan and surrounding communities. Our team provides Support Coordination, Specialist Support Coordination and Psychosocial Recovery Coaching to help participants navigate their NDIS plans and connect with the right supports.

Question 9

Do you provide NDIS services in Penrith?

Accepted Answer

Yes. Our team supports participants across Penrith and surrounding Western Sydney suburbs. We assist participants with understanding their NDIS plans, coordinating supports and connecting with local providers that align with their goals and support needs.

Question 10

Do you provide NDIS support coordination in Western Sydney?

Accepted Answer

Yes. My Way Collective provides NDIS Support Coordination across Western Sydney including areas such as Penrith, the Nepean region and surrounding communities. Our coordinators work closely with participants, families and service providers to ensure supports are organised effectively and aligned with individual goals.

Question 11

Do you support participants in the Southern Highlands?

Accepted Answer

Yes. My Way Collective supports participants living across the Southern Highlands region. Our team assists participants with coordinating supports, navigating their NDIS plans and connecting with local services that promote independence and wellbeing.

Question 12

Do you provide services across Sydney?

Accepted Answer

Yes. While our team primarily focuses on key regions including Macarthur, Western Sydney and the Southern Highlands, we may also support participants across the broader Sydney region depending on availability and service needs.

Question 13

Can I access support coordination if I live in NSW?

Accepted Answer

Yes. My Way Collective supports participants across both Queensland and New South Wales. Our team can assist with Support Coordination, Specialist Support Coordination and Recovery Coaching to help participants navigate their NDIS plans and connect with appropriate services.

Question 14

Where does My Way Collective provide services?

Accepted Answer

My Way Collective supports participants across Queensland and New South Wales. Key service areas include Ipswich, Logan, Brisbane and surrounding South East Queensland communities, as well as the Macarthur region, Penrith, Western Sydney and the Southern Highlands in New South Wales.

Question 15

What NDIS services does My Way Collective provide?

Accepted Answer

My Way Collective provides a range of NDIS-funded services designed to help participants navigate their plans, build independence and access the supports they need. Our core services include Support Coordination (Levels 1–3), Specialist Support Coordination and Psychosocial Recovery Coaching. Depending on participant needs, we also assist with connecting participants to Core Supports such as community participation, daily living assistance and transport supports through our trusted provider network.

Question 16

What is NDIS Support Coordination?

Accepted Answer

Support Coordination helps NDIS participants understand and implement their NDIS plan. A Support Coordinator works with participants to identify suitable service providers, organise supports and ensure services are delivered in line with their goals. At My Way Collective, our coordinators help participants build confidence in managing their supports while maintaining strong connections with their local community and support networks.

Question 17

What is Specialist Support Coordination?

Accepted Answer

Specialist Support Coordination is a higher level of coordination designed for participants with more complex support needs. A Specialist Support Coordinator helps manage challenging service environments, coordinate multiple providers and address barriers that may impact the participant’s ability to access supports. Our team works collaboratively with providers, families and allied health professionals to ensure supports are implemented safely and effectively.

Question 18

What is Psychosocial Recovery Coaching?

Accepted Answer

Psychosocial Recovery Coaching is designed to support participants with psychosocial disability related to mental health conditions. A Recovery Coach works alongside participants to strengthen their recovery journey, build resilience and develop strategies that support independence and wellbeing. At My Way Collective, recovery coaching focuses on empowering participants to take control of their goals while coordinating services that support long-term recovery.

Question 19

Can My Way Collective help connect me with other NDIS providers?

Accepted Answer

Yes. One of the key roles of our team is helping participants connect with trusted local providers who can deliver the supports included in their NDIS plan. This may include therapists, support workers, community programs and specialised services. We work closely with a wide network of providers to ensure participants receive high-quality, reliable supports that align with their goals.

Question 20

Can services be delivered in person or remotely?

Accepted Answer

Depending on participant needs and location, services can be delivered either in person or remotely via phone or video appointments. This allows our team to provide consistent support across a broad geographic area while maintaining regular communication with participants and providers.

Question 21

Do you provide direct support workers through My Way Collective?

Accepted Answer

Yes. Through our Support My Way services, we provide direct supports to assist participants with everyday activities and community participation. This may include assistance with daily living tasks, social and community access, transport support and support to attend appointments or activities. Our team works closely with participants to ensure supports are flexible, reliable and aligned with their individual goals.

Question 22

What types of daily living supports can you help with?

Accepted Answer

Through Support My Way and Home My Way, we assist participants with a range of everyday tasks that support independence and wellbeing. This can include help with personal routines, meal preparation, household tasks, community access, transport and social activities. Our goal is to ensure participants feel supported in maintaining their home, participating in their community and achieving their personal goals.

Question 23

Do you offer assistance with household tasks?

Accepted Answer

Yes. Through our Home My Way services, we provide support with domestic tasks that help participants maintain a safe and comfortable home environment. This may include cleaning, gardening, basic household organisation and other practical supports that make daily living easier.

Question 24

Can My Way Collective provide both Support Coordination and direct supports?

Accepted Answer

Yes. My Way Collective offers a range of services designed to support participants at different stages of their journey. While our Plan My Way team provides Support Coordination and Recovery Coaching, our Support My Way and Home My Way services can assist with practical day-to-day supports. This allows participants to access coordinated support while also receiving help with everyday tasks.

Question 25

Can family members organise services privately?

Accepted Answer

Yes. Families, carers or individuals can organise services privately through My Way Collective if they are not currently accessing NDIS funding or require additional support beyond their plan. Our team can discuss available options and help determine the best supports to meet the individual’s needs.

Question 26

What makes My Way Collective different from other NDIS providers?

Accepted Answer

My Way Collective brings together a range of services designed to support individuals across different stages of life. Our collective approach combines coordination services, practical supports and recovery-focused programs to ensure participants receive holistic and person-centred support. Our team works closely with participants, families and providers to ensure supports are flexible, responsive and aligned with individual goals.

Question 27

Do you work with other service providers?

Accepted Answer

Yes. Collaboration is an important part of delivering effective support. My Way Collective works closely with allied health professionals, therapists, plan managers, support workers and community services to ensure participants receive coordinated and consistent support.

NDIS Service Areas | Queensland & New South Wales

NDIS Services Across Two States

Queensland

New South Wales

Frequently asked questions